Social CRM Solution
Social Media Insights Report Services
Smart brands, paying attention to these digital discussions, can gain valuable customer insights about who is saying what about their products and services, keep a track of their campaigns and measure the effectiveness of their marketing efforts.
- Social media monitoring for platforms like Facebook, Twitter, LinkedIn, Instagram, etc. for active, relevant conversations and dialogues.
- Use of listening software wherein keywords are keyed in to conduct searches across the internet.
- The collected insights are then analysed and transformed into pictorial presentations like pie charts, bar charts, etc. In short, an analytical report is prepared that is then shared with the client to give them a first-hand information on what is happening across the brand’s pages.
- We are also into crisis monitoring and reporting, wherein we assess the emergency position of the brand.
Social Media Monitoring Service
Social Media Monitoring Services We provide.
Identifying online influencers – to check if they can become advocates for your brand.
Social media crisis communication and crisis monitoring – identifying issues and guiding you on how to respond correctly on different social media channels.
Monitoring sentiment – to understand what is said about your business and turning around the negative sentiments.
Product development – compiling feedback to understand customer response to existing or new products.
Customer service – listening to the customer conversations and implementing their feedback in your business.
Buzz tracking – of specific marketing campaigns, slogans, press releases, or seasonal promotions.
Reputation management – addressing issues and tackling them quickly.
Competitor analysis – analyse the latest sentiment and trends in your industry sector.
Joining the conversation – listening allows you to be proactive and talk back to consumers and fans.
Social Listening Service
BSAI Techno Sales team of Listening experts gather data around the clock from across the web and convert it into practical findings for your business. We are experts at fishing out insights by filtering the chatter with advanced technologies as well as the tools you already own. With Listening, we can:
- Analyse the impact of your social media
- Know the unbiased public opinion about your brand
- Discover new leads
- Identify trends as they’re developing
- Get research data for a new product line and
- Get data to justify your marketing decisions. Discover where your real audience is hanging out and align your marketing efforts accordingly.
Our Listening experts use sophisticated technology to observe conversations round-the-clock. Through our insights, we help you build favourable relationships with your customers and a superior service experience.
Social Command Centre Solution
Social media command center is an area a company dedicates to its social media team. It aims at monitoring and engaging social conversations around a brand and its market.
MAKE SOCIAL STRATEGIC,NOT TACTICAL : Social Command Centers can help you move beyond simple campaign analytics and evolve the perception of Social as a strategic asset for your brand.
ALIGN YOUR TEAMS BEHIND SOCIAL : Having Social Health indicators displayed across your offices can help rally your teams behind your Social Media strategy. Help them make better decisions with Social in mind and involve them in the effectiveness of these channels.
GET THE BIG PICTURE : Give your executives an easily digestable view of the KPIs they should be monitoring. Understand how your bigger strategy is working and impacting this.
TIMELY, RELEVANT CONTENT : From Real-Time Marketing opportunities to Crisis Management, surfacing the most relevant content can help your teams react faster or take a more proactive approach.
CENTRALIZED CONTROL, GLOBAL REACH : Manage the visualizations displayed across your regional or global offices from a centralized location. This allows you to make sure each location sees the most relevant content to them while maintaining control.
Online Reputation Management (ORM) Solution
We approach ORM services in a more strategic way than most reputation management companies. Since each campaign is custom crafted for each unique circumstance, each strategy must be individualized as well.
Repair Reputation : Solve reputation problems. Remove or suppress negative content from search engines or websites.
Management Review : Improve online reviews. Enhance your average star rating, review quality, and drive more business.
SEO (Search Engine Optimization) : Improve search ranking for positive content on your website.
Improve Corporate Reputation : Improve corporate image. Craft brand sentiment online to increase conversions, avoid crisis, and drive ROI.
Reputation Building : Engineer your story online. Design and develop your online mythology the right way.
Manage Contact : Make an Interactive and Clean contact
Profile Management : Difference the success and failure target inorder to understand your customer
SCS (Social Customer Service) : Make an interactive user interface to manage your relationship
Customer Satisfaction (CSAT) : Make an real time survey to understand customer satisfaction score
Easy Accessible : Download data from various format like csv, excel
Data Integration and visualization : Get interactive data visualization and understand in more better by connecting your tool.