Telecom Analytic Service
Win Customer Loyality
One of the primary hurdles of success for telecoms is maintaining a desired customer experience and loyalty. The changing subscriber expectations with the evolving era of technology have further caused a decline in the telecom customer satisfaction. Understanding the reasons and investing in solutions like a knowledge base software, self-care tools, and others can help operators gain customer trust.
Customers Need a Hassle-free Service Experience
Customers Need Better Call Center Interactions
Customers Need Control in their Hands
Thus, understanding what subscribers need is essential for telecom operators to stay ahead of competitors. Combining this with the right device care solutions, knowledge base software, and self care tools can help operators win the customer experience battle. Get in touch with BSAI Techno Sales & explore how you can make a difference for your telecom brand with the right customer support tools.
New Product Analytics
New product development is a process of taking a product or service from conception to market. The process sets out a series of stages that new products typically go through, beginning with ideation and concept generation, and ending with the product’s introduction to the market.
Creativity and engineered product design
A structured and proven design process
Complete end to end service
Ours is a complete end to end service, value is considered throughout the design projects we undertake, our strong links with manufacturers ensures their input from the start to ensure a smooth transition through prototyping, validation and on into production. We are experienced in tooling, fixture design and automation too which is a real help for your manufacturing team, we are therefore highly confident in our statement of ‘Your complete design development partner’.
Increase Average Revenue per User (ARPU)
Often considered a ‘vanity metric’, the Average Revenue per User/Unit (ARPU) is quite the opposite. In fact, it serves as a great benchmarking metric, needed to project revenue targets by a business, and take meaningful decisions based on those numbers.
The usage of ARPU as a metric originated from the telecom sector and is also used in the cable TV industry and to a great extent, digital publications too. ARPU is the total revenue divided by the number of customers.
As the telecom sector typically deals with a subscriber base, you can extrapolate the definition of ARPU to SaaS as the average revenue that a business makes per user over a specific duration (monthly, quarterly or annually).
- Choose the best options to offer
- Calculate right product and price for customer
- Map current usage and flag upgrade triggers
- Implement consumer segments self optimization
- Prepare new campaign ideas with AI tools
Churn Prediction and Mitigation
The telecom industry continues to face growing pricing pressure worldwide. While regional differences apply, wireless penetration is reaching a saturation point across multiple markets. In addition, the longstanding ability to differentiate products and services based on handset selection and network quality is disappearing, and product lifecycles are shortening. Simultaneously, wireline businesses are facing increasing competition from cable operators and a rising risk of disruption from OTT players. All of these powerful trends are forcing telecom companies to respond through more competitive offers, bundles, and price cuts.
Given these challenging industry dynamics, managing the customer base to reduce churn should be among any senior telecom executive’s highest priorities. And our work with telecom companies around the world reveals that those companies that implement a comprehensive, analytics-based approach to base management can reduce their churn by as much as 15%.