Social Media Monitoring Services We provide.
Identifying online influencers – to check if they can become advocates for your brand.
Social media crisis communication and crisis monitoring – identifying issues and guiding you on how to respond correctly on different social media channels.
Monitoring sentiment – to understand what is said about your business and turning around the negative sentiments.
Product development – compiling feedback to understand customer response to existing or new products.
Customer service – listening to the customer conversations and implementing their feedback in your business.
Buzz tracking – of specific marketing campaigns, slogans, press releases, or seasonal promotions.
Reputation management – addressing issues and tackling them quickly.
Competitor analysis – analyse the latest sentiment and trends in your industry sector.
Joining the conversation – listening allows you to be proactive and talk back to consumers and fans.